ITIL Foundation Training
ITIL FOUNDATION TRAINING TIMETABLE (1 WEEK)
| START (MM/DD/YY) | DAYS | TIME | LOCATION |
|---|---|---|---|
| APRIL 2017 | |||
| 04/03/17 | M,T,W,T,F | 10:00 - 16:00 | London |
| 04/17/17 | M,T,W,T,F | 10:00 - 16:00 | London |
| 04/08/17 | Saturday | 13:00 - 19:00 | London |
| MAY 2017 | |||
| 05/01/17 | M,T,W,T,F | 10:00 - 16:00 | London |
| 05/15/17 | M,T,W,T,F | 10:00 - 16:00 | London |
| 05/20/17 | Saturday | 13:00 - 19:00 | London |
| JUNE 2017 | |||
| 06/05/17 | M,T,W,T,F | 10:00 - 16:00 | London |
| 06/19/17 | M,T,W,T,F | 10:00 - 16:00 | London |
| JULY 2017 | |||
| 07/03/17 | M,T,W,T,F | 10:00 - 16:00 | London |
| 07/17/17 | M,T,W,T,F | 10:00 - 16:00 | London |
| 07/01/17 | Saturday | 13:00 - 19:00 | London |
| AUGUST 2017 | |||
| 08/07/17 | M,T,W,T,F | 10:00 - 16:00 | London |
| 08/12/17 | M,T,W,T,F | 10:00 - 16:00 | London |
| 08/21/17 | Saturday | 13:00 - 19:00 | London |
| SEPTEMBER 2017 | |||
| 08/21/17 | M,T,W,T,F | 10:00 - 16:00 | London |
| 09/04/17 | M,T,W,T,F | 10:00 - 16:00 | London |
| 09/18/17 | M,T,W,T,F | 10:00 - 16:00 | London |
| 09/23/2017 | Saturday | 13:00 - 19:00 | London |
| OCTOBER 2017 | |||
| 10/02/17 | M,T,W,T,F | 10:00 - 16:00 | London |
| 10/16/17 | M,T,W,T,F | 10:00 - 16:00 | London |
| NOVEMBER 2017 | |||
| 11/06/17 | M,T,W,T,F | 10:00 - 16:00 | London |
| 11/20/17 | M,T,W,T,F | 10:00 - 16:00 | London |
| 11/04/17 | Saturday | 13:00 - 19:00 | London |
| DECEMBER 2017 | |||
| 12/04/17 | M,T,W,T,F | 10:00 - 16:00 | London |
| 12/18/17 | M,T,W,T,F | 10:00 - 16:00 | London |
Course Outline
1. Service management as a practice
2. The ITIL service lifecycle
3. Generic concepts and definitions
4. Key principles and models
5. Processes
6. Functions
7. Roles
8. Technology and architecture
ITIL Intermediate Course Course Content
- Service Strategy (SS)
- Service Design (SD)
- Service Transition (ST)
- Service Operation (SO)
- Continual Service Improvement (CSI)
- Operational Support and Analysis (OSA)
- Planning, Protection and Optimization (PPO)
- Release, Control and Validation (RCV)
- Service Offering and Agreements (SOA)